The City has partnered with Service Line Warranties of America (SLWA) to offer protection for homeowners in the event of damage or breakage in their sewer and water lines. The coverage is voluntary and available at affordable monthly or annual prices. SLWA is endorsed by the National League of Cities and has partnered with more than 400 leading cities and municipalities in the country to provide repair service plans.
Following the launch of the program, the City has received several inquiries. Please see the information below along with the attached Frequently Asked Questions (FAQs) and responses for more information.
City of Arden Hills FAQs
“Many homeowners do not know that damage to the service lines on their property is their responsibility to repair,” said Sue Polka, City engineer and public works director. “In the event of a service line emergency, the homeowner is responsible for scheduling the repair and covering the associated cost. As the City’s homes age, along with the infrastructure serving them, SLWA repair plans provide homeowners with an optional peace of mind solution so they can be better prepared in the event of these unexpected repairs.”
The SLWA Service Line Warranty Program protects against damage to pipes on homeowners’ property. Repairs to these pipes are not covered by basic homeowners insurance or by the City of Arden Hills. If a customer’s line is in need of repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles.
Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions, and installation quality - all factors which are covered through the SLWA protection program. This program is voluntary for residents and provided at no cost to the City of Arden Hills and no public funds are used to promote or administer the program.
Residents will soon receive a letter from SLWA that outlines the program, its benefits, and rates. For questions about this service, or to enroll, please contact SLWA at 1-844-257-8795, or visit www.slwofa.com.